Do you have any questions? We've compiled the most common ones, so you don't have to search around.

Frequently Asked Questions (FAQ)

General FAQ

These are general FAQs applicable to all our servers.

Q: I can’t install the game, it says “App not installed”. What’s wrong?

A: This issue usually occurs when you don't have enough free space on your device.

Q: I see “Your account can’t be found in the database. Try to clean app data” when I open the game. What does this mean?

A: Your account may have been removed due to prolonged inactivity. You can fix this by reinstalling the game or clearing the app data in your device settings.

Q: My game is stuck at “Download Content” or “Connecting to Server”. What should I do?

A: Please wait a little while as we may be experiencing technical difficulties. If the issue persists, try switching to a different internet connection. If it still doesn't work, contact us for further assistance.

Q: How do I use in-game commands?

A: Type in the chat after joining any clan to see available commands and how to use them by typing /help.

Q: Some players have gradient nicknames. Can I get one too?

A: No, gradient nicknames are reserved for early access players who have been with our servers for a long time. We currently do not plan to offer these nicknames to new players.

Game-Specific FAQs

For more detailed information about specific games, please visit the respective server-specific FAQs:

• Null’s Brawl FAQ
• Null’s Clash FAQ

Thank you for playing on Null's Servers!

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